---
title: One shared inbox for every customer conversation
description: >-
  Bring WhatsApp, Instagram, Facebook, email and website chat into a single
  place your whole team can work from.
author: brookbytes
date: '2026-07-18T10:00:00'
tags:
  - brookbytes
categories:
  - product
---
Your customers reach out wherever it's convenient for them — WhatsApp one day, Instagram the next, email after that. BrookBytes brings all of those conversations into one shared inbox, so your team never has to switch between apps to reply.

## Everything in one place

- **All your channels together.** Connect WhatsApp, Instagram, Facebook, email and website live chat, and answer them all from the same inbox.
- **Assign and collaborate.** Give each conversation to the right agent, and leave private notes for teammates that customers never see.
- **Reply consistently.** Save common answers as canned responses and keep your tone the same across the team.
- **Stay organized.** Use labels to sort and filter conversations so the important ones are easy to find.

## Built for teams

Everyone on your team gets a role — Owner, Administrator, or Agent — that decides what they can see and do. Add teammates by email, and review a clear record of important actions whenever you need it.

Want to see it in action? [Start for free](https://app.brookbytes.com/sign-up) — no credit card required.