Features

Everything you can do with BrookBytes, in one place.

bchat

One workspace, with every tool your team needs to answer customers well.

Every conversation, from every channel, in one queue your whole team shares.

WhatsApp, Instagram, Facebook, email, and live chat — unified.

Round-robin and rule-based routing send each conversation to the right agent.

Discuss internally beside the customer thread — customers never see it.

Save your best replies and insert them in a single click.

Organize the queue and surface what is urgent first.

Set your hours with automatic out-of-office replies.

Collect satisfaction ratings automatically after every resolution.

Track response times, agent workload, and conversation volume.

Owner, Admin, and Agent roles control who can see and do what.

Suggested replies grounded in your business, with a clean hand-off to a human.

Auto-assign, auto-label, and trigger actions the moment events happen.