bchatEvery conversation,
one workspace
bchat brings WhatsApp, Instagram, Facebook, email, and live chat into a single shared inbox for your whole team.
Reply faster, assign clearly, and never lose track of a customer again.
Omnichannel by design
Every channel your customers use, unified in one inbox.
WhatsApp, Instagram, Facebook, email, and live chat — with complete conversation history in one place.
Secure by default
Role-based access controls what every team member can see and do.
Owners, admins, and agents each get exactly the access they need. Nothing more.
Real-time, always
New messages reach your team the moment customers send them.
Live assignments, mentions, and private notes keep everyone in sync as conversations happen.
AI Assistance
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Answer routine questions automatically
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AI replies grounded in your business context
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Seamless hand-off to a human agent
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A monthly AI allowance on every plan
Automations
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Assign conversations to the right agent automatically
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Canned responses for one-click answers
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Labels and priorities keep the queue organized
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Business hours with out-of-office replies
Easy to use dashboard
The clarity of a shared inbox. The depth of real reporting. Your choice.
Routing that never sleeps
Every conversation lands with the right person, automatically.
Assignment rules route each new conversation to the right team the moment it arrives — no manual triage, no cherry-picking, no dropped threads.
Round-robin assignment
Work spreads evenly across your team.
Team inboxes
Sales, support, and operations each get their own queue.
Labels & priorities
The urgent conversations surface first.