Turn conversationsinto customers
Shoppers ask about orders, sizes, and returns on WhatsApp, Instagram, and chat. BrookBytes brings every message into one inbox so your team replies fast — and closes more sales.
Sell more by replying faster
Meet shoppers where they already are, answer instantly, and never lose a sale to a slow reply.
WhatsApp-first
Handle the channel your customers actually use — plus Instagram, Facebook, email, and chat.
Faster pre-sales answers
Canned responses and AI replies help you answer product questions the moment they come in.
Order questions, sorted
Keep the full conversation and customer history together, so returns and updates are easy.
Everything a store needs to support shoppers
One workspace for every customer conversation.
Shared team inbox
Every conversation in one queue your team shares.
Every channel
WhatsApp, Instagram, Facebook, email, and live chat.
Smart assignment
Route each conversation to the right person.
Canned responses
Answer common questions in one click.
Labels & priorities
Flag orders, returns, and VIPs.
Business hours
Set expectations with out-of-office replies.
AI assistance
Draft replies to common questions instantly.
CSAT surveys
Measure how happy your shoppers are.
What changes when every order lands in one place
Retail support is spiky — quiet all week, then a sale lands. This is what stops it becoming chaos.
WhatsApp, Instagram and email in a single inbox instead of three phones.
Ownership is visible, so two people never reply to the same customer.
Add agents for a sale, drop back after — the plan follows the season.
Reply faster, sell more, and keep shoppers coming back.
Start free and connect your channels today.