A simpler helpdesk,built for how you talk today
If your current helpdesk feels heavy, expensive, or bolted-on to WhatsApp, BrookBytes is the fresh start — one shared inbox for every channel, easy for your team, priced for growing businesses.
Why teams make the switch
Everything you expect from a helpdesk, without the weight or the price tag.
WhatsApp-native
WhatsApp, Instagram, and Facebook are first-class channels — not an expensive add-on.
Simpler for your team
A clean shared inbox your agents can pick up in minutes, not a tool that needs training.
Priced for growing teams
Straightforward monthly pricing with a free plan to start — no per-seat surprises.
All the helpdesk features you rely on
Move over without giving anything up.
Shared team inbox
Every conversation in one queue your team shares.
Every channel
WhatsApp, Instagram, Facebook, email, and live chat.
Smart assignment
Round-robin and rule-based routing.
Canned responses
Save and reuse your best replies.
Labels & priorities
Organize and prioritize the queue.
AI assistance
AI-suggested replies with human hand-off.
CSAT surveys
Measure customer satisfaction.
Reports & analytics
Track response times and volume.
What actually changes
The honest version. Where a traditional helpdesk is stronger, we say so.
| What you get | Typical helpdesk | BrookBytes |
|---|---|---|
| Price for 5 agents | ₹6,000–15,000/mo | ₹1,999/mo |
| Billed in | USD, card only | INR, UPI and cards |
| WhatsApp as a first-class channel | ||
| Data stored in India | ||
| GST invoice | ||
| Free plan that stays free | Trial only | |
| Setup time | Days, often paid onboarding | An afternoon |
| Marketplace of 500+ add-ons | ||
| Phone/voice support channel |
Make the switch to a helpdesk that just fits.
Start free — bring your team over in an afternoon.