Shared inbox
Bring every customer conversation into one shared inbox your whole team can work from.
The shared inbox is where your team reads and replies to every customer conversation, no matter which channel it came from.
Assign conversations, leave private notes for teammates, and keep replies consistent with canned responses and labels.
Get started
If you're new to shared inbox, these are the pages to read first:
ConversationsSee every customer thread in one place and assign it to the right agent.Private notesLeave internal notes and mention teammates without the customer seeing.Canned responsesSave and reuse common replies to answer faster and stay consistent.LabelsOrganize and filter conversations with labels that fit how you work.
Next steps
Once you've covered the basics, these guides help with other tasks: